Terms of service

These Terms of Service ("Terms") govern your use of the Rugmere website and your purchase of products from us. Rugmere is owned and operated by EFE KILIC LLC ("Rugmere", "we", "us"). By visiting our site or placing an order, you agree to these Terms.

1. Our store

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products to you. You must be at least the age of majority in your state of residence to make a purchase.

2. Products & pricing

We make every effort to display our products and their colors, dimensions, and details as accurately as possible; slight variations may occur, particularly in handwoven and natural-fiber items, and screen colors may differ from real life. All prices are in US dollars and are subject to change without notice. We reserve the right to correct pricing errors, and to limit or cancel quantities purchased per person or per order.

3. Orders & payment

We reserve the right to refuse or cancel any order for reasons including product availability, errors in product or pricing information, or suspected fraud. Payment is collected at the time of purchase through our secure payment providers. We do not store your full payment card details.

4. Shipping & delivery

Shipping timelines and coverage are described in our Shipping Policy. Delivery estimates are good-faith estimates, not guarantees; we are not liable for carrier delays beyond our control.

5. Returns & refunds

Returns are governed by our Refund Policy, which is incorporated into these Terms.

6. Intellectual property

All content on this site — including text, designs, product photography, logos, and graphics — is the property of Rugmere or its content suppliers and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our prior written consent.

7. Prohibited use

You may not use our site or products for any unlawful purpose, to solicit others to perform unlawful acts, to infringe on intellectual property rights, to transmit malicious code, or to interfere with the security or operation of the site.

8. Disclaimer & limitation of liability

Our products and site are provided "as is" and "as available." To the fullest extent permitted by law, Rugmere disclaims all warranties not expressly stated in these Terms, and shall not be liable for any indirect, incidental, or consequential damages arising from your use of the site or products. Our total liability for any claim shall not exceed the amount you paid for the product giving rise to the claim.

9. Governing law

These Terms are governed by the laws of the United States and the state in which Rugmere is registered, without regard to conflict-of-law principles.

10. Changes to these Terms

We may update these Terms at any time by posting the revised version on this page. Continued use of the site after changes constitutes acceptance of the new Terms.

Contact

Questions about these Terms?
EFE KILIC LLC (operating as Rugmere)
Email: help@rugmere.com
Phone: +1 (213) 761-5886