Shipping & Returns
We want your new rug to arrive quickly, safely, and with zero surprises. Here's exactly what to expect from checkout to your doorstep — and what to do if something isn't right.
Shipping
| Order value | Standard shipping | Delivery estimate |
|---|---|---|
| Over $150 | Free | 3–7 business days |
| Under $150 | $9.95 flat rate | 3–7 business days |
Orders are processed within 1–2 business days. Once your order ships, you'll receive a confirmation email with a tracking link so you can follow your rug every step of the way.
A few shipping notes
- Oversized rugs (9' x 12' and larger) ship rolled via ground freight and may take 1–2 additional business days.
- We currently ship within the contiguous United States. Alaska, Hawaii, and international shipping are not available at this time.
- Multiple items may arrive in separate packages — each gets its own tracking number.
- If your package arrives damaged, don't refuse delivery. Take photos and contact us within 48 hours; we'll make it right immediately.
Returns
Living with a rug is the only real way to know it's the one. That's why every Rugmere order comes with 30-day easy returns — no restocking fees, no interrogation.
How to start a return
- Email us at help@rugmere.com with your order number within 30 days of delivery.
- We'll send you a prepaid return label and simple rolling-and-packing instructions.
- Drop the package at any carrier location. That's it.
Return conditions
- Items must be in original, unused condition — clean, odor-free, and rolled (never folded).
- Refunds are issued to your original payment method within 5–10 business days of us receiving the return.
- Exchanges for a different size or color ship free — just tell us which one you'd like when you start the return.
- Final-sale items (marked on the product page) cannot be returned unless defective.
Damaged or defective items
If anything arrives damaged or develops a manufacturing defect, we'll replace it or refund you in full — including shipping. Email photos to help@rugmere.com within 48 hours of delivery and we'll take care of the rest.