Contact Us

Real people, real answers. Whether you're choosing between two sizes, tracking an order, or starting a return, we're here for it.

Email us

help@rugmere.com
We answer every message within one business day — usually much faster. Include your order number if you have one; it helps us help you quicker.

Call or text us

+1 (213) 761-5886
Monday – Friday, 9am – 6pm ET. Outside those hours, leave a message or text and we'll get back to you the next business day.

What we can help with

Sizing & styling advice — tell us your room dimensions and furniture layout, and we'll recommend the right size and placement.
Order status & tracking — if your tracking link hasn't updated in 3+ days, reach out and we'll investigate with the carrier.
Returns & exchanges — start any return within 30 days of delivery. See our Shipping & Returns page for details.
Care questions — from red wine emergencies to routine upkeep, our Rug Care Guide covers the basics, and we cover the rest.
Trade & bulk orders — designers and commercial buyers, mention your project and we'll set you up with our trade team.

Support hours

Monday – Friday, 9am – 6pm ET
Messages sent over the weekend are answered first thing Monday morning.

Before you write…

The fastest answers live in our FAQ — shipping times, rug pad advice, washing instructions, and more, all in one place.

Rugmere is owned and operated by EFEKILIC LLC.