Shipping policy

Processing time

Orders are processed within 1–2 business days of purchase. Orders placed on weekends or holidays begin processing the next business day. You will receive a shipping confirmation email with tracking information once your order is on its way.

Shipping rates & delivery

Orders over $150: free standard shipping.
Orders under $150: $9.95 flat-rate standard shipping.
Delivery estimate: 3–7 business days after processing.
Oversized rugs (9' x 12' and larger): ship via ground freight and may require 1–2 additional business days.

Shipping area

We currently ship within the contiguous United States. We do not ship to Alaska, Hawaii, PO Boxes, APO/FPO addresses, or international destinations at this time.

Order tracking

Tracking information is emailed as soon as your order ships. If your tracking has not updated for more than 3 business days, contact us at help@rugmere.com and we will investigate with the carrier.

Damaged shipments

Please inspect your order upon delivery. If the packaging or product is damaged, do not discard the packaging — take photos and contact us within 48 hours so we can file a carrier claim and arrange a replacement or refund immediately.

Undeliverable packages

Packages returned to us as undeliverable (incorrect address, refused delivery, repeated failed attempts) will be refunded minus outbound shipping costs. Please double-check your shipping address at checkout.

Contact

EFE KILIC LLC (operating as Rugmere)
Email: help@rugmere.com
Phone: +1 (213) 761-5886 · Mon–Fri, 9am–6pm ET