Refund policy
We stand behind every rug we sell. If you're not completely satisfied with your purchase, we offer returns within 30 days of delivery.
Eligibility
- Items must be returned within 30 days of the delivery date.
- Items must be in original, unused condition — clean, odor-free, and free of damage.
- Rugs must be rolled for return shipping, never folded, to avoid permanent creasing.
- Items marked as final sale on the product page are not eligible for return unless defective.
How to start a return
Email help@rugmere.com with your order number and the reason for the return. We will provide a prepaid return shipping label and packing instructions. There are no restocking fees.
Refunds
Once your return is received and inspected, we will notify you by email and issue a refund to your original payment method within 5–10 business days. Original shipping charges, if any, are non-refundable except in cases of damaged or defective merchandise.
Exchanges
Exchanges for a different size or color of the same item ship free. Request an exchange when starting your return.
Damaged or defective items
If your item arrives damaged or develops a manufacturing defect, contact us within 48 hours of delivery with photos. We will replace the item or issue a full refund, including all shipping costs.
Late or missing refunds
If you haven't received your refund within 10 business days of our confirmation email, first check with your bank or card issuer — processing times vary. If it still hasn't arrived, contact us at help@rugmere.com and we'll trace it.
Contact
EFE KILIC LLC (operating as Rugmere)
Email: help@rugmere.com
Phone: +1 (213) 761-5886 · Mon–Fri, 9am–6pm ET